FAQs

Yes, we highly recommend that you test the platform before going live. First, ensure that your website looks how you want it to on both desktop and mobile devices. Then, if you accept credit cards, we suggest purchasing a rental item through a live transaction using a credit card. You can later refund this transaction, but this process helps confirm that everything from browsing to booking works exactly as you want it to.

You have three options for getting started with Bounce Rental Solutions. You can either set up the entire website yourself by following the instructions provided in the "What steps should I follow after creating my account?" question, schedule an onboarding call within the first 14 days of your trial for assistance with setup, or, for an additional fee, you can have an onboarding specialist handle the entire setup process for you. This flexibility allows you to choose the option that works best for you.

1. Confirm your email: Check your inbox for a confirmation email and verify your account. 2. Customize your website: Edit the content, add your logo, and update images to reflect your brand and business. 3. Set up rental items and fees: Add your rental items, organize them into categories, and set up your fees, delivery charges, and tax rates. 4. Set up payment options: In the settings, configure the payment methods you’ll accept (e.g., credit cards), and connect your preferred payment processor if needed. Review and confirm content: 1. Rental Agreement: A sample rental agreement is automatically included, but you should review it and make any necessary changes to the language to match your business terms. 2. Order Confirmation & Invoicing Emails: Check the email templates for order confirmations and invoicing, and adjust the content if needed to suit your business tone. 3. Review Outdoor Services options: Look at the available outdoor services to ensure they align with the offerings you want to provide. These steps will ensure your account is fully set up and ready for customers.

When you sign up for our service, you are automatically assigned a subdomain (e.g., example.bouncerentalsolutions.com). You can either continue using this subdomain or change it to your own custom domain. A custom domain would look like "rentme.com." To use a custom domain, you’ll need to purchase it through a provider like GoDaddy or another domain registrar. Once you’ve purchased your domain, you can connect it by going to the My Profile section of your Bounce Rental Solutions dashboard, checking the box that says "Run website on my domain," and entering your custom domain name. This gives you flexibility in choosing how you want your website to appear.

To reset your password, go to the top right drop-down menu under your name, then click on Settings. In the Settings section, you’ll find the option to change your password under Account Information.

At this time, you cannot add additional users to your account. However, if you share your account information, others will be able to log in and perform the same tasks that you can. We’re working on a feature that will allow you to manage your employees and give them controlled access, which is expected to launch in late October.

To change or upgrade your subscription plan, go to the top right drop-down menu under your name and click on Billing. In the Billing page, you’ll be able to manage your subscription and select the plan that best suits your needs.

To update your billing information, go to the top right drop-down menu under your name, then click on Billing. In the Billing page, you’ll be able to change your billing details, find receipts, and manage your subscription.

To change or cancel your subscription plan, go to the top right drop-down menu under your name and click on Billing. In the Billing page, you’ll be able to manage your subscription.

To view your billing history and invoices, go to the top right drop-down menu under your name and click on Billing. In the Billing page, you’ll be able to access all of your past invoices and view your complete billing history.

To change the content on your website, go to the Website section in the main navigation bar and select the Pages tab. From there, you can edit the content on your pages. If you’d like to change the color settings and update the color theme of your website, go to Color Settings.

The existing pages are essential to provide the foundation of a well-functioning website, and we recommend keeping all of them. However, if you would like to make changes to the content on those pages, you can easily do so.

Your inventory is automatically managed based on the orders you receive and the reservations that are placed. When you receive a new order, it's recommended to process those orders and update them to the correct status. This ensures that the right emails are sent, and your inventory and order processing are accurately tracked.

Yes, you can use a custom domain by going to My Profile and checking the box that says "Run website on domain." There, you'll be able to insert the domain you own so that your website runs on that domain. Please note, you will need to purchase a domain from a provider like GoDaddy, and make sure that domain is pointed to this website. For additional instructions, feel free to email our support team.

The branding of your website, such as your logo, can be changed under Website > General Content. To update images on specific pages, go to the respective page in the Pages section under Website.

To manage your SEO and improve your site's visibility, there is an SEO button under the Website section. This allows you to add and manage SEO keywords and meta tags to help boost your site's presence on search engines.

Yes, you can integrate your social media accounts by going to the Social Settings under the Website section.

Yes, you can organize your inventory into categories. Simply go to the Rental Items section in the navigation bar, and you’ll be able to create categories like "wet" versus "dry" bounce houses, or any other groupings that suit your business. This helps keep your inventory organized and makes it easier for customers to navigate your offerings.

Inventory availability is tracked automatically based on the orders and reservations you receive. To ensure your inventory is accurately managed, it's important to keep your order statuses updated. You can also go to the Orders section in the main navigation bar to see what items are reserved on specific dates.

Yes, you can edit or remove items from your inventory. Simply go to the Rental Items section in the navigation bar, where you can update details for each item or remove them from your inventory as needed. If there's an item you want to reserve without an actual reservation, you can create a dummy reservation yourself to ensure it’s not available for booking on that date.

Go to Rental Items in the navigation bar and make sure you first add rental categories. This helps organize your rental items into different groups, such as wet versus dry bounce houses. Once the categories are added, you can then proceed to add separate rental items under those categories.

No, you will need to manually add your inventory list. If you need assistance, your onboarding specialist can help. The reason for this is that our website is optimized for checkout, and having all the required information for each item ensures you can close the most reservations possible.

Customers can place orders online directly through your website. They browse your available inventory, select the rental items they want, and proceed to the checkout process. At checkout, they will enter their details and payment information to complete the reservation.

Yes, under the Rental Items section, you can customize booking rules, including delivery fees, taxes, and minimum rental periods (e.g., half-day, full-day, or multiple days). You can also choose to charge per night or per day, add promo codes, and set different charges for various surfaces.

You can manage cancellations or rescheduling requests by going to the Orders section, where you can update the status of the affected orders and make the necessary changes to accommodate the requests.

To set and manage delivery charges, go to the Rental Items section and select Tax and Delivery Fee. There, you can configure delivery fees based on distance or location, which will be automatically applied to customer orders during checkout.

You can view and manage customer orders by going to the Orders section in the navigation bar. From there, you’ll be able to track the progress of each reservation and update the order statuses as needed to ensure everything is processed correctly.

To create and send invoices, go to the Orders section, then navigate to Billing, where you can generate and send invoices to your customers.

Yes, customers can book multiple items in a single order through your website. They simply add the items they want to their cart and complete the checkout process with all selected items.

To set up tax rates for different locations, go to the Rental Items section and select Tax and Delivery Fee. There, you can add your state’s tax percentage, and it will automatically be applied at checkout for all applicable orders.

Yes, you can accept multiple payment methods. By going to Website > Payment Options in the navigation bar, you can configure your platform to accept payments via cash, checks, and credit cards. To accept credit card payments, you will need to connect a Stripe account.

In the navigation bar, go to Website and then select Payment Options. Here, you can choose to accept cash, checks, and credit cards. If you're accepting credit cards, you'll need to connect a Stripe account. First, create your Stripe account and retrieve your Stripe publishable key. Then, add the key into the platform to enable credit card payments, which will be dispersed to your bank account via Stripe.

Payments for online bookings are processed when customers enter their payment details during checkout. If you're accepting credit card payments, the platform processes them through Stripe, and the funds are dispersed to your connected bank account. If customers choose to pay by cash or check, you will need to coordinate payment and pickup during delivery.

To issue a refund, go to the Orders section and find the specific order you want to refund. Click on the Actions button and select the eye icon to view the order. Once you're viewing the order, you can edit it and make the necessary changes to process the refund. If the payment was made via Stripe, the refund can be processed directly through the platform.

At the moment, the platform does not support automated reminders for customers. However, this feature is on our product timeline and is expected to launch in 2024. For now, you can manually manage customer communications through the platform’s built-in email features.

The platform allows you to send emails to up to five customers at a time. If you need to contact more than five customers, you may need to send multiple emails or use external tools for larger campaigns.

Customers will typically respond to your emails or contact you via the email or phone number you’ve provided. Inquiries will only go to the platform if you haven’t set up your email as the recipient for system-generated emails. To fix this, go to Settings and check the box that says "Show your email address as the sender for system emails" to ensure inquiries are directed to you.

Currently, there are several email templates automatically included in your setup when you sign up for Bounce Rental Solutions. These templates are designed to send booking confirmations and updates to your customers without any manual effort on your part. To ensure these automated emails are sent, go to the System Templates section in your dashboard and make sure the templates you want to use are marked as "Active." Once the templates are active, the system will automatically send the appropriate emails based on the order status, keeping your customers informed throughout the booking process.

Yes, you can customize the email templates sent to customers. To do this, navigate to the Email Templates section in your dashboard. From there, you can edit the content, style, and other details of the templates to ensure they align with your branding and messaging.

Yes, you can export reports for external use. Simply go to the Reports section under Orders, and you’ll have the option to export your reports for use outside of the platform.

When you go to Orders in the navigation menu and then click on Reports, you can pull a variety of reports, including product reports, customer reports, orders reports, and sales reports. These reports provide valuable insights to help you manage your business effectively.

Yes, you can track individual customer activity by going to the Customers section, finding the customer, and then clicking on the eye icon to view their history and order history.

You can track the performance of your business by going to the Reports section under Orders. There, you’ll find detailed reports on sales, orders, and customer activity. Additionally, on your home dashboard, you’ll have an overview of new sales orders, total sales orders, sales orders per month, sales orders to date, and sales orders for the current year to give you a quick snapshot of your business’s performance.

From the platform, you can generate various reports, including product reports that provide insights on inventory performance, customer reports with detailed information about customer activity, orders reports that give an overview of all orders placed, and sales reports that track your financial performance by month and year. These reports help you manage different aspects of your business effectively.

At the moment, Bounce Rental Solutions does not support direct integration with third-party marketing or email campaign tools. However, you can manage customer communications through the platform’s built-in email features, or use external tools separately from the platform for your marketing efforts.

Currently, you can integrate with QuickBooks, but other software integrations are not available at this time. If there are additional services or software you'd like to integrate with, please send an email to customer support. We’re continuously improving the platform, and popular requests may be added to the product roadmap.

If you can’t log in, first try resetting your password by going to the login page and clicking on Forgot Password. If you’re still unable to log in after resetting your password, please contact customer support for further assistance.

To reach customer support, click on Support and then select Contact Us to submit an inquiry. Email is the quickest way to get in touch, and we aim to respond within 24 hours.

If you encounter errors in payment processing, first check that your payment gateway, such as Stripe, is properly connected in the Payment Options section under Website. Ensure your Stripe account is active and that the payment details entered by the customer are correct. If the issue persists, contact our support team via the Support section for further assistance.

If your inventory is not displaying, make sure that the item isn’t already reserved for that date by reviewing your orders. Additionally, if a product is a parent product associated with other products, a child product being reserved may cause the parent product not to show, and vice versa. Ensure that this isn’t the case. If the issue persists, please contact customer support for further assistance.